Changing base plans in less than 24hrs and you lose your credits?

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  • Updated 3 years ago
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We just bought a prepaid phone tonight and my step daughter just selected the $15 plan.  We just went online to change it to the $25 plan and it wants the full $25.  This all occurred within 2 hours!!!  Did I just lose $15 in credits for absolutely NO usage??
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Amy McGonegal

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Posted 3 years ago

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Amy McGonegal

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And we added our debit card and it didn't give the 100 minute talk booster credit it said we would receive.
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rikkster, Mobile Master

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Hi Amy, you should call Koodo when they reopen tomorrow and explain that you wanted the $25 baseplan instead. By the sounds of things, the $15 baseplan has since been applied and while the system sees the switch, it still wants the full $25. As for the 100 minute talk booster credit, it sometimes takes a little time before its applied, you can also ask about that when you call in tomorrow.

There is a $5 charge for baseplan changes, though it 'may' get waived at the discretion of the rep or if you mention you are new to the system. I can't make any guarantees you won't get charged, though Koodo has shown some leniency in the past.


https://www.koodomobile.com/contact-us


Landline: 1-866-995-6636 or *611 from your smartphone


Hours of operation (Eastern Standard Time):


Monday − Friday: 9 am - 9 pm

Saturday: 9 am - 7 pm

Sunday: 9 am - 7 pm
(Edited)
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Amy McGonegal

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Thank you, we were hesitant to call because it said we'd be charged.  Good to know they may waive the fee.  I also thought later that the new plan might kick in after 30 days?  Then it would need the top-up funds.  I did add $10 to the account believing it would cover the additional fee but the account says suspended I believe.  I've already logged out for tonight.
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Sophia, Mobile Master

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They will more than likely humor you Amy, I did the very same once! I too called as soon as I found out and they refunded the first amount as credit. There was no charge either :)
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Amy McGonegal

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Thank you for your input Sophia, I'll get my hubby to call when our power comes back on, lol.

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