changes in my plan

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  • Question
  • Updated 5 years ago
  • Answered
Why can't I access my "actual" account information? I have spent all day first of all trying to get into this web site and now I can't access my account information. I want to change my plan to the $20.00 a month Canada talk and text plan and all your links keep bringing me back to the same screen asking for the same information and never going anywhere I need. When I go to self serve it takes me to "Link another account" , when I go to "my account" it takes me to "Link another accoutn" etc...What is the point of your "self serve" service?
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Donna Callahan

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Your login has been setup as an account manager instead of the account owner. You'll need to call customer service to fix it.

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