Changed My Mind about My Order

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  • Question
  • Updated 2 weeks ago
So, I ordered the iPhone 6 (certified pre-owned) on the webstore and upgraded my plan with it, I have found out though that the iPhone SE came out more recently and it's in a colour I really like (rose gold), plus they're the same price-wise. 

As far as I know, the order hasn't shipped yet. I have emailed to both webstore@koodomobile.com and koodo.webstore@koodomobile.com and tried calling 1-844 566-3697 during business hours, though I only get to the voicemail.  I haven't heard anything back yet and I'm getting quite anxious, I do have a Tab balance on my account again and an order confirmation email, but that's it.
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Jessi

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  • anxious

Posted 3 weeks ago

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Jessi

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If it helps anything, my order number is HFO20075447.
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Joane Rochefort

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moi aussi j,ai commander en ligne hier et je voudrais changer comme toi pour le rose est ce trop tard
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Dennis, Mobile Master

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vous devrez contacter la boutique en ligne de Koodo pour modifier votre commande


https://www.koodomobile.com/webstore-policies
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David, Mobile Master

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You have taken the appropriate steps to cancel your order. You should see a response soon.
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You-Do-Not-Know-Who

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If they ship your order, tell Canada Post that you are refusing delivery and to return it back to the sender.

It is a shame, really. In a country like Canada, one of the largest telecommunications company does not provide customer service or ship orders promptly.
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Jessi

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That's what they told me to do. I agree with you, they need more telemarketers and email agents so they are more easily accessible.
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Jessi

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They said I have to wait for it to arrive as when I managed to get a hold of them they said it already shipped, so I have to refuse delivery. Then I need to wait for them to receive it before I can order the one I want.