changed monthly billing and my data did not go to 0

  • 1
  • Question
  • Updated 2 years ago
  • Answered
how come my data doesnt start at zero i am starting a new month
Photo of Sherry St.amand

Sherry St.amand

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 97,688 Points 50k badge 2x thumb
What are you looking at to see your data not resetting?
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
It's possible that you've already used some of the data after it was reset. How much data are we talking about?
Photo of Sherry St.amand

Sherry St.amand

  • 80 Points 75 badge 2x thumb
3.7 go
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,898 Points 100k badge 2x thumb
Are you looking on your phone or through Koodo self serve, if your looking at the usage counter built into the phones settings then it may be that you have the date set wrong for your cycle. If so just select change cycle and change to the correct dates.
Photo of Daniel

Daniel, Employee

  • 5,714 Points 5k badge 2x thumb
Hi Sherry! Your data started back at 0 on your bill cycle as usual. There may have been a delay in seeing it on your Usage in the Self Serve. But all is good now.