Change the Community "Noob" title to something positive.

  • 4
  • Idea
  • Updated 5 years ago
Hi all,

As a first time community helper, I just had a great experience helping a lady who was having issues with their son's phone while travelling abroad. This client was in distress, and my initial thought after starting to deal with the issue at hand and awaiting answer to some questions so I could help further was that new people arriving on the community for help immediately get a "Noob" brand. I felt her pain and worry, and the last thing I hope she noticed was that she was being given a negative name for joining the community to seek help.

As someone that works in tourism and customer service, this isn't the first impression I think we want to make here and it should be easy enough to change. I know many people coming here may not care, but those that are in an emotional state do not need to be called a Noob to add to their frustration. Surely we can come up with a better title that is a little more inviting to newcomers seeking assistance. I don't immediately call my customers who don't know how to run one of our rental houseboats a noob because they first arrived and have no experience with them. It's just bad business.

A suggestion in the same theme as we have here with more positive connotations would be "Seeker", giving the sense of someone seeking knowledge, which most people coming here for the first time are. Once they have sought enough knowledge, they would progress to the higher levels of knowledge titles we have in place.

I think this would be a good step in helping keep our attitude in check with those coming in, labeling them with a positive title, rather than a negative sounding one. It's a positive reminder for those working here of the importance of the people asking questions, and a positive note to arrive on.

While this might seem a small token, it's the small things that that help build a great experience.
Photo of Iglooman

Iglooman

  • 4,090 Points 4k badge 2x thumb
  • sad

Posted 5 years ago

  • 4
Photo of Don

Don

  • 6,586 Points 5k badge 2x thumb
My 2 cents, I think this is more of a disparity between generations then an actual problem or pejorative title. "Noob" is a commonly used word by the 10-30 that grew up with technology and such. Since Koodo's target clientele is the younger crowd, using the title "Noob" is to catter specifically to that group age. I might be wrong, but that's what I can observe up to now...
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
There is a simple solution......answer a few questions and get to the next level. :-) I'm not bothered by 'noob' at all though.
Photo of Don

Don

  • 6,586 Points 5k badge 2x thumb
I think you're a little bit more than 1.5 hours from me buddy xD
Photo of Iglooman

Iglooman

  • 4,090 Points 4k badge 2x thumb
Wait, which Sudbury are you from?
Photo of Don

Don

  • 6,586 Points 5k badge 2x thumb
Wait, no, you are right, because northern ontarians always go 40 over the limit, I suppose one of us could get to the other's town in 1.5 hours lol my apologies.
Photo of Iglooman

Iglooman

  • 4,090 Points 4k badge 2x thumb
We have to, a person could get old driving from town to town... :)
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
I don't think anybody pays attention to these titles (except perhaps ones who aim for a position)... older people won't even look at it and younger ones don't know better than that they are assigned some "noob" title.

At first all these little badges and "well dones you're on your way to such and so status" and "whooo hoooo you got another 10 points for posting, keep doing it and you'll be a whiz before you know it!" drove me bonkers... truth be told it almost made me leave this forum again because I thought them so infantile. After a while though they grow less annoying.

If somebody is in a panic or very upset, I think a small printed "noob" next to their name it's the last thing in the world they notice. Iglooman I saw the thread you are referring to and I can almost guarantee that that particular lady had far, far other things on her mind than worry about a "noob" status... but that is just my thought :)

Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,554 Points 100k badge 2x thumb
I don't think it's an issue and I wasn't offended by bit when I first started contributing to the community. This just seems like your looking around thinking what can I make a post about to get some more points and badges. That's my opinion don't take offense by it, just the way it comes off to me personally. You stated that "is this the first impression WE want to make" Do you work for Koodo?
We all know that you work in a tourism place but Don you work for Koodo as well?
The forum & Koodo in general is a fun easy going atmosphere & that's the approach they take with everything and it works extremely well, there is no need to try to be serious and politically correct in any serious way.
Photo of Don

Don

  • 6,586 Points 5k badge 2x thumb
Honestly, we live in a society where people take offense for everything...
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
I don't take offense at the title, but I also also don't mind if it's changed.
Photo of rikkster

rikkster, Mobile Master

  • 68,330 Points 50k badge 2x thumb
Or could it be we live in a society where everyone has an opinion for everything...
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Rikkster i found that offensive to those with no opinion. I told them about it but shockingly, they didn't care.
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Hahaha, Chad, that's a deep one :D

This conversation is no longer open for comments or replies.