Change Phone number (Different Province)

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Hi,

In the change phone number section online, it only shows cities in my old province (Quebec). I am looking to change to a Vancouver number, as I have moved to Vancouver. Is it possible to do this online or do I need to call in?

Thanks.
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Roderick MacKenzie

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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You'll need to call in to change to a number from another province. Don't worry, there is no charge for the phone number change because it is not possible through self serve.
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Matt Mcmanee

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Yes, many weeks ago
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Not Jean-Pierre Blais

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They probably didn't care about low population provinces either when they made that restriction. It has nothing to do with address. Matt Mcmanee, you have to call in (or do the thing that Koodo doesn't really want you to do.) Self Serve won't let you change to a different province when you have a QC mumber.
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Ranjan, Official Rep

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Matt - going by the notes on your account (and new area code), it looks like you got everything sorted. Let us know if there's anything outstanding or if you have other questions. 
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Not Jean-Pierre Blais

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Here is the thread where a Koodo employee (Yannick) claims that being able to change to a different province from AB/BC/ON is a glitch: https://community.koodomobile.com/koodo/topics/number_area_change
Notice that they have not fixed this "glitch" in ~3 years.
It looks like he is talking to an imaginary person because "Koodo Guy," aka me, was banned for being too outspoken. They also banned the IP, but those things don't really work on the open internet.
(Edited)
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Matt Mcmanee

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It's true, I do have my new number now. I called the help line and someone was very helpful and made sure my new number activated.

The annoying part was that I first went to a customer service desk which referred me to my self serve app which led to my first phone call. From there I tried on my computer to change my assured by customer service it would work and would be free. But of course it is not possible. Then with some more research on this forum it was not clear if this was a self service was an option but all my efforts showed me it is not.

All to say, those in my situation should just pay the 10 dollars and call in, it's the only way.
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titaniumtux

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@Roderick: if you want a Vancouver phone number, my suggestion would be to grab a Virgin Mobile sim card (they're $5). Activate it as a pre-paid account. Select province/city, then you'll have a choice of five numbers. You can try again twice (meaning a total choice of 15 numbers). Don't like any of the numbers? Restart the process. You'll get to choose a really nice number. Porting it to Koodo to replace your existing number takes a few minutes.

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Timo Tuokkola, Mobile Master

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You can thank the people signing up for region specific plans they are not entitled to for that.
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David, Mobile Master

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The problem is that due to some unscrupulous people taking advantage of the pricing structure differences across Canada, Koodo has found the need to more closely assess changes of residency.
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MisterDubCritic .

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I would argue that the 'unscrupulous' people would be Koodo for creating those large differences in the first place.
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David, Mobile Master

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Ever received Canadian Tire money from a purchase?


It is not offered in Newfoundland & Labrador, and varies in refund value across Canada. Different prices at retail abound; it is not an unexpected action.
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titaniumtux

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Province-specific plans and promos are not "owed" to anyone. Now, anyone who has the means of acquiring these province-specific plans, all the more power to them. Carriers cannot stop you from having an out of province number to your name, if that is what you want.

Koodo will let you change your number for free through self-serve (many carriers charge to change a phone number and don't allow doing it through self-serve). Porting in a number is the only way to acquire an "out of province" number before receiving your first bill on a new activation.

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