Change name on phone

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  • Updated 5 years ago
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How do I change the name and the pin on my daughters phone. I don't remember the original pin I used and I need to change it to her name.
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Mary-Ann Erickson

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Posted 5 years ago

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Myke

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Are you talking about on the account itself?
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Mary-Ann Erickson

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Yes.
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Mary-Ann Erickson

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It seems like that without the pin i'm up a creek
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Myke

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The pin is the same for all phones on the same account. There really isn't a need to change the name unless she's taking over the line herself on her own account.
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Mayumi, Mobile Master

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Call customer service at 1-866-995-6636 or you can dial *611 from your Koodo phone and tell them you forgot your Pin #. They will ask you multiple questions to verify you as the right account holder. Then they will reset your Pin#.

And are you asking about transfer of ownership?
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Mary-Ann Erickson

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Yes, I'm transferring the ownership.
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Myke

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To do a Transfer of Ownership:

Call to start the TOWN.
-Your daughter then calls in to complete it.
-For her to complete it, she needs 2 of the follow 3 pieces of ID(sin, drivers, credit card)
-once credit check is complete and she can have service, the transfer will be completed
-$25 fee on new account.
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Mary-Ann Erickson

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Thanks Myke. We'll do that. I never thought about the credit check.

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