Change name of the Seasonal Hold Plan

  • 3
  • Idea
  • Updated 5 years ago
  • Not Planned
Change the name of the Seasonal Hold plan to the Out of Country plan.

I think the name would better fit this type of plan
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Dennis, Mobile Master

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Posted 5 years ago

  • 3
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Zaphod Beeblebrox

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Decent Idea but I highly doubt the name will change
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Chad Burr, Mobile Master

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Why is that?
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Chad Burr, Mobile Master

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Actually like this idea. Since the hold is only supposed to be for those snowbirds (or as I call them "traitors") or vacationers it would make sense rather than a seasonal hold.
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Myke

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And it would make it easier, in terms of recognizing the fact that it can only be applied when a customer is going out of the country.
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Curtules

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On topic: I would also like to see it renamed, but I've see it used as a retention service or by parents trying to dicipline their children. Koodo employees are the only ones who can add it but they are typically willing to bend a little for customers to make them happy.
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Mayumi, Mobile Master

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Can we use a service "Temporarily suspend" if parents trying to discipline their children? Or is "Temporarily suspend" only for a lost or stolen phone?
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Mayumi, Mobile Master

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on topic. I like this idea too.( Changing name from the Seasonal Hold Plan to the Out of Country plan.)
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Curtules

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Suspending the service is always an option for disciplining children or a lost phone, but it still requires the customer to pay for the full price of the plan. Mostly that's what customers are supposed to do, but sometimes exceptions are made.
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Mayumi, Mobile Master

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thanks :)

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