Change Account Name on Phone Plan

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  • Updated 7 months ago
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How do I change the name on my account. I bought a phone for my daughter and put it under my name now she is old enough to be responsible for the phone. And I want to switch the account to be under her name.
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jenn colliss

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Posted 5 years ago

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Jonathan I, Mobile Master

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Call up Koodo and ask them to do a Transfer of Responsibility. You'll give them authorization to release the account. Then your daughter can call in either during the same call (that way it's done in one shot) or she can wait up to 5 business days. She'll need 2 pieces of ID ready (preferred IDs are Driver's License and Canadian Credit card but there are others that can be used) to perform a credit check and see if she's eligible.

I think there's a $25 fee, but I'm not 100% sure. If there is, it will show on her "first" bill.
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Lisa Gorman

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That is much better
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Wendy pearson

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cell phone was in my husbands name, he has passed away, I would like it changed to my name and to keep the same number
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Dennis, Mobile Master

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You will have to call Koodo.  I am unsure of the process for death.  You may need to provide a death certificate and documents that show you are the executor of his estate
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Kimmy Tiplady

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I need to put my phone in my name, right now it's in someone else's name and I need to to have this done now. Please and Thank-you.
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Mayumi, Mobile Master

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Account owner have to call in and request to do a transfer of ownership ($10)
And you call in or go to a Koodo store to do a credit check on you.
If you passed it, you can have your own account.
Don't forget providing two pieces of ID for the credit check.

If you have more question, please use this link to start new post with more info.
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jenn colliss

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Thank you so much, I will give that a try!