Change the sim card to other phone.

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  • Updated 3 years ago
  • Answered
Hi there.
I used the prepaid plan for 6 months with galaxy note 2. But 2 days ago, it didn't work. And fortunately I can get the used phone from my friend.
But I need different size of usim card so I bought it today. And through the self service, I clicked the usim card change and inserted new #.

However, when I inserted new one to the used phone, it cannot work. It says just urgent calling is available, and I cannot call or text. My used phone is unlocked surely. When my friend's usim card is inserted with fido prepaid, the phone is worked.

I have already turn off and on again and again..but still doesn't work.
please help me..
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Sunyoung Chung

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Posted 3 years ago

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gmd

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What kind of phone is it?

If Android, have you tried to go to the settings (More -> Network Operators) to tell it to select network automatically?

If iPhone, you have to do "Reset network settings"
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Sunyoung Chung

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thanks for answer. My phone is android. So I clicked that.. and can see there is selected automatical network! But when I clicked the passive one, I cannot find the koodo.
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Mayumi, Mobile Master

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Did you enter correct number?
What self serve said after you enter the SIM card number? Did it say " your SIM is successfully updated"?(I forgot exact words)
Did you insert a SIM card right side up?
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Sunyoung Chung

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YES..It says successful and did it.
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Dennis, Mobile Master

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What phone is this? It may not be compatible with Koodo's network

Koodo uses
3G HSPA+ 850/1900
4G LTE 1700/2100

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