change the phone number from rogers

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  • Updated 4 years ago
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I want to use my old phone number, change the number is failed, because the account security pin doesn't work, what should I do?
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Jiao Liu

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Posted 4 years ago

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Dennis, Mobile Master

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Is your old phone number currently active on Rogers?

http://help.koodomobile.com/getting-s...

Note that I have changed your topic to a Question
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Jiao Liu

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yes,still active
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Dennis, Mobile Master

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Ok and when you submit the phone number you want to port as per the image below, are you entering your Rogers security PIN or your Koodo security Pin?

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Jiao Liu

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The rogers pin
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Dennis, Mobile Master

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If you are sure the Rogers PIN is correct, then I would advise calling Koodo (1-866-995-6636) as there could be a porting issue that self serve is not recognizing
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Jiao Liu

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Thank you

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