Change the phone number for bill notifications via text message

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  • Question
  • Updated 3 months ago
  • Answered
Does any one know how to change the phone number at which one receives the bill notifications texts? I know I should be able to do it through Self-Serve but when I get to the tab for "Change E-bill notifications" it does not give me any options. In theory I should be able to have up to three phone numbers where I can receive these notifications but there's no way to change it. 
Any help?
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Maria Saez

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Posted 1 year ago

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Robert, Mobile Master

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Hello Maria.

Don't you see the same thing as I do?

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Roddy MacLean

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Robert:
I have the same issue as Maria.
Where is the option to add a second phone number for text notification?
Thanks
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Karissa

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Yes I know it "should" be as you say. However, as I have discovered as have others in this thread, that is not the case. Is Koodo going to fix this system?
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Mayumi, Mobile Master

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Do you receive one bill for 2 lines? 
Do you see both numbers and plans on overview page?
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Roddy MacLean

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Both numbers are on the overview page, only one appears on the notification page.
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Brenda Reeves

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I have the same issue.
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Mats

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You are going to have to call Koodo to have a rep fix this. *611 from your mobile phone.
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Roddy MacLean

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Both numbers are on the same account.