change+sim

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  • Updated 6 months ago
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Why does it says my new Sim card is invalid?
I bought a new Sim for my iphone 4 and want to keep my number but when I try to change it it says the sim is invalid or in use. I already took it out but it's the same!
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Orlando R Osorio

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Posted 2 years ago

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Chad Burr, Mobile Master

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Where does it say your sim number is invalid?

Have you tried using another browser?
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Orlando R Osorio

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in the Self service option for changing the Sim card. Should I try another explorer then?
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Mayumi, Mobile Master

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Does it say " invalid" or" in use"?
They are 2 different meanings.
 
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Amber Dalcourt

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I'm having the same issue. I bought my new kodoo sim card put it in and went to register the change sim number and i get an error that says that it's invalid or in use. Ref img.
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Mayumi, Mobile Master

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@Amber
You can't do it through SS at this time and you have to contact them to swap SIM. Send them a private message on FB and they can help you out.
https://www.facebook.com/Koodo
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Amber Dalcourt

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thank you

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