change phone on a pre-paid account ?

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  • Updated 2 years ago
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I bought a new samsung, Galaxy J1 6, phone to replace my samsung Galaxy SII. I had the salesperson at the Koodo store transfer my sim card to the new phone. Now how do I match my new phone up with my pre-paid account? Mary
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Mary

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Posted 2 years ago

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Chadwick, Mobile Master

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Its not going to make a difference for self serve if you don't change it I do believe.. As long as your SIM is working in your new phone you are good to go.
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Mary

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Thanks Chadwick.,
I just discovered that in your Koodo account,  there is a tab under 'phone services' called 'change SIM card'.  You put in your new SIM # and submit.  Reset your new phone by turning it off and back on and log out of your koodo account.  And it works.  Thanks.
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Chadwick, Mobile Master

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Yes that is how you change SIM information. I thought u wanted to change what phone it listed in your Self Serve. Sorry for misunderstanding your post. Glad you got it figured out.
(Edited)

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