CHANGE OF ADDRESS

  • 1
  • Question
  • Updated 2 years ago
  • Answered
WHY WONT IT WONT ACCEPT MY NEW ADDRESS
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Milton Dyke

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Posted 4 years ago

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Sophia, Mobile Master

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NOT SURE MILTON, have you tried self service? What error did you get? If you can't solve your problem, you'll need to call Koodo (*611), or post your problem here in more detail and we can try to troubleshoot you.
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Sandy Wong

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I have the same issue in that the Self Serve won't accept my unit number to my townhouse. Any thoughts?
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Sophia, Mobile Master

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Did you try alternative spelling, like 1200A instead of 1200-A (just a random example)? 
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Sandy Wong

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Great suggestion - however we don't go by letters. It would be like: 45-785 Sesame St.  but it won't recognize the unit number. Instead, it would suggest other units already existing. Any other thoughts?
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Sophia, Mobile Master

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Hmmm..... perhaps your unit would have to be added to Koodo's system. I suggest you give them a call tomorrow, Sandy and ask them to enter it for you :)
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Mathieu, Mobile Master

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What I've done in the past is enter "1234 Street Name Apt 1234", it accepted that.