change monthly plan

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

I want to change my monthly plan from 300 min/data $40 to 500 min/data $45 but i couldn't do it through the website,
Photo of Abdulrahman Alshememry

Posted 4 years ago

  • 1
Photo of Not Jeff

Not Jeff

  • 2,058 Points 2k badge 2x thumb
If you want, you can do it through the Self Serve app from the Google Play store, go into a store or you can give a call to *611 to change your plan.

Plenty of options to assist!
Photo of Hello

Hello

  • 60 Points
The mobile Self-serve app does NOT allow plan changes, only add-on changes.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Good point!
Photo of Daniel Gunn

Daniel Gunn

  • 19,800 Points 10k badge 2x thumb
Not Jeff is right. When it comes to trying to change your plan on the website were you signed into your self serve account?

If you were signed in your account and it doesn't allow you to change your plan, be sure to let customer service know that you couldn't make the change online. They shouldn't charge you for having them change it for you.

Just my two cents :)
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
What problems did you have? I'm just curious.
whenever i try to change plan from self serve website i get this message:

"Sorry - there was an unexpected error. Please try again later."
Photo of Hello

Hello

  • 100 Points 100 badge 2x thumb
There's a problem with your account, no way to fix it by yourself. Call Customer Service at 611 from your Koodo phone, 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Photo of LeSong

LeSong

  • 182 Points 100 badge 2x thumb
Just Call Customer Service ..

This conversation is no longer open for comments or replies.