charged for free airtime minutes

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I have been charged for the for my calls even when I had free airtime minutes left. Where should I complain about this?
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Preetleen Upneja

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Posted 4 years ago

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Mayumi, Mobile Master

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You can call Koodo from your phone *611 or 1-866-995-6636.

What plan do you have? You can check what is included in your plan through self serve.
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Chris Petersens

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Before you call, make sure you understand your bill. Most people misread their bill when in reality there is nothing wrong with it. You can just post the 3rd page of your bill here (minus your personals) and we can likely tell you if it's an error or not.
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Ahmad

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See my response in your other thread you made.
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sunnysweetz

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I've had the same problem multiple times. As I have an unlimited plan there is no misreading. Hope it gets fixed for you
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Terry Lewis

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Recently, I had to buy another phone as the last one would not work charge anymore. I received the bill and I cannot understand WHY I have a small charge for "Additional Usage Charges"  'AIRTIME' when previous plan's minutes were not over my allotted air time and the NEW PLAN is UNLIMITED???  While the amount is small, I know if everyone doesn't complain then "TELUS" is making a lot of EXTRA money!! (TELUS is your Owner .for those that didn't know)

By the way, PLEASE DO NOT ASK ME TO CALL *611 for service because I am sick of some of your agents who are NOT HAPPY with their jobs and are actually quite ignorant to the customers!!

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5s

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Terry, it's no secret, that's why adults learn to work around, ignorant people.
The additional charges could be the prorated charges, charged when switching plans, during a billing cycle.
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Ahmad

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Did you change your plan from a plan that had a certain amount of minutes to an unlimited plan? Because you are saying you did. If so, then you most likely used way too many airtime minutes before you switched plans. Because when you switch plans, your old plans minutes are prorated for the amount of days you actually had the plan; You don't get the full amount of minutes.

For example if you had a plan with 150 minutes and you change your plan 5 days into your billing cycle, you only had 25minutes of airtime during that period. (150 minutes/30 days = 5 minutes/day X 5 days = 25minutes) If you used 32 minutes in thay period, you have to pay for an additional 7. Doesn't matter what your new plan is.

It doesn't matter what you want, you have to call *611 and speak with a rep if you want to challenge the charge which is 99.9999% most likely valid
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Mayumi, Mobile Master

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You don't  have the full/max amount of minutes if you changed your plan during your billing cycle. Ahmad's explain was clear about prorated charges.  
Maybe you don't like his answer but you don't have to make such a comment.

And you like it  or not, 611 is the only way to fix your billing your matter. 

What plan did you have? What is your billing cycle? And when did you change your plan?   If you give us those info, we might be able to figure out about your minutes proration.
I don't know how many people are willing to help you after reading your replies tho.
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Terry Lewis

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5s    I APOLOGIZE to you for make a rush decision and I have to say, YES, it is true, but sad that we MUST try to work around  IGNORANT people.  Have a better day and I again say I'm sorry for jumping the gun. 

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