Cell coverage in Hawaii

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Hi there,
I travelled to Honolulu, Hawaii in February with an Iphone 5s on Koodo. I purchased a 10ALL package. However, when I landed I had no service whatsoever, and was unable to find any networks to connect to. I will be travelling to Hawaii again before Christmas and I would like service this time. Is there something that I am supposed to do before travelling to make it work? Last time I didn't turn roaming on until I got to Hawaii, was this the problem? I'm almost thinking it will be easier to unlock my phone and get a US travel sim card.
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Audrey Cober

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Posted 2 years ago

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David, Mobile Master

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Buying the Add-on only nets you a savings on your roaming fees, it does not change anything about the ability of the phone to roam. Without the Voice / Text / Data Add-on, you can still roam at pay-per-use prices.  Once in Hawaii, have a look in your settings for the Carrier options, and switch from automatic to manual, and choose AT&T from the list that populates there.

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