cell availability

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Anyone besides me having trouble with cell coverage today (Saturday, Nov 8) in VICTORIA BC? This has probably been going on for a couple of days - some texts were sent to me yesterday that did not arrive (tho some did). All day today my phone has shown 'searching...' rather than any connection.

I have no idea how to get Koodo's attention to this situation.
Photo of Marsha Williams

Marsha Williams

  • 110 Points 100 badge 2x thumb
  • frustrated

Posted 4 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
You just did, Marsha :) Employees read this community - though as far as I know, not other reports of outages have been posted here.
Photo of Marsha Williams

Marsha Williams

  • 110 Points 100 badge 2x thumb
but you didn't offer me a solution?
Photo of B2theden

B2theden

  • 2,626 Points 2k badge 2x thumb
How many Bars are you receiving with the phone in your hand out of your pocket? Is this your first time on Koodo?
Photo of Marsha Williams

Marsha Williams

  • 110 Points 100 badge 2x thumb
I was just getting 'searching...' - no bars.

Eventually I found this site http://community.koodomobile.com/kood... and this seems to have have showed me how to solve the problem which was:
* go to Settings and even tho it looked like cellular and 3G were on, apparently they were not, and when I turned them off and back on again, everything started working.
* I think the root of the wrong settings was I was in an area on Wednesday night where American roaming coverage often kicks in even tho I was still in Canada, and I think the 'welcome to roaming' message did something negative to my 3G and cellular connection.

Now, will I remember this the next time this happens?
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
And that's why this is a pretty good place.....you will more likely to find an answer to your questions than anywhere else. I don't even think koodo could have helped you better.:-)

This conversation is no longer open for comments or replies.