Can't switch over to new prepaid sim card on unlocked phone?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I have a Samsung Galaxy S111 unlocked, bought a prepaid sim card & put it in, went through all the settings it showed on the tutorial... but it hasn't switched over yet. Help?
Photo of Kat Bollum

Kat Bollum

  • 80 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 143,114 Points 100k badge 2x thumb
What exactly do you mean, Kat, when you say it hasn't switched over yet? Can you be more specific what error you're getting? :)
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,938 Points 100k badge 2x thumb
While the device is on take out the battery and SIM CARD for a minute or so and then replace them and try it again, this usually kick starts it to get running but it can take up to an hour or so to become active. Try the battery and SIM Card thing & it really should get going.

Please star any answer that helped you solve your issue so others with the same issue can find the solution easily. Thanks
Photo of Kat Bollum

Kat Bollum

  • 80 Points 75 badge 2x thumb
At the top of my phone, it says, "Unregistered SIM"
Photo of Erwin

Erwin

  • 23,576 Points 20k badge 2x thumb
Hello Kat,

I am glad you chose us for you mobility needs. Have you registered your prepaid sim card yet? if not, visit activateprepaid.koodomobile.com.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,938 Points 100k badge 2x thumb
Make sure your phone isn't set to 2g or GSM only in the network settings under network mode. Also make sure you put in Koodo's APN settings in your network settings
Photo of Victoria Trifonova

Victoria Trifonova

  • 100 Points 100 badge 2x thumb
Mine cimply cannoy find ay network. What should I do?

This conversation is no longer open for comments or replies.