Can't sign in.

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  • Question
  • Updated 4 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions

The fellow at the store where I bought my phone spelled my email address wrong. Now I can't sign in because it says my email doesn't match their recores. Help!
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Sue Meulemeester

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Posted 4 years ago

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Sophia, Mobile Master

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Ohh sorry to hear that Sue! That can be rectified easily if you call Koodo: *611 :) They'll be able to change your address to the correct one so that you can log in :)
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Mayumi, Mobile Master

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I just noticed they are updating their system...
It's says "We'll be up and running again Sunday at 12 pm EST"
So you can call Koodo as Sophia suggested after the update is done :)

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