can't see text message pictures

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  • Updated 4 years ago
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I have the Blackberry Q10 and recently changed to Koodo. When someone sends me a text message with a picture attached, my phone shows "download now", when I click that button, nothing happens. This just started when I switched to Koodo. Does anybody know how to download/view the pictures or where they go?
Thanks, Ines
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Posted 4 years ago

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Paul Deschamps, Mobile Master

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Make sure you have your data connection enabled as it is needed to send or receive picture and video messages, data is used to transfer them however if you have unlimited texts you will not be charged for the data used to complete the transfer.
Thank you. How do you enable data, I think I have it enabled, just not sure.
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On the Q10, to activate data you'll need to go to Settings > Network Connections > Mobile Network > Data Services should be set to On.

Since you're a new customer you may have a non-Koodo Q10 (especially since it's been a awhile since Koodo sold the Q10) in that case you may not have Koodo's APN listed. To set that up you can click the gear at the bottom of the screen on the same page as Data Services and then click the box under Access Point Name (APN). You should then be able to fill in the APN to

Then for the picture messaging settings you'll need to follow these steps:

Open Text Messages > Tap the 3 dots and tap settings > Tap Text Messages > Tap the advanced icon > Scroll down to MMSC Settings

Then you will need to input the following info:

MMSC URL :http:// NOTE: Ignore the space between http:// and alias, I just put it there so you could see the whole thing.
Proxy URL:
Proxy Username: Leave blank
Proxy Password: Leave blank

I hope this both helps AND makes sense.
Thank you so much. It helped and made sense. The messages have a read x now but I just asked the sender to send them again. You were very helpful.
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Make sure that you have picture messaging and that you enabled to see the pictures.
Thank you