Cant reset password

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  • Updated 4 years ago
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Im trying to reset my password, and it will not work at all. it just says generic error. ive tried copying and pasting the link, it still says generic error. i have a pay as you go account. ive gottten the email, and when i click on the link it says generic error. ive tried on different computers, so its not the computers. HELP!
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Emma Cooney

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Posted 5 years ago

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Mo D.

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Hey Emma,

That sounds frustrating. Sorry. There may have been an error in the system. The quickest fix now is a free call to *611. Customer Service Reps will be able to reset your account for you.

Good luck.
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Tracy R Ruth

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This happens to me all the time. And the call is NOT free, I was charged $5.
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MykeC

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Hey Tracy, we do not charge customers calling and request help. There would be no reason you would be charged $5 :).
I am experincing the same thing as Emma. I would love to call *611 but I don't have daytime minutes...I just want to change my plan to a better one. Why the headaches??
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Jonathan I, Mobile Master

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Well the good news is calls to customer service don't use airtime... I think. At least on prepaid it's always free to call.
Thanks! *611 doesn't give you a live person. Do you know what # i need to use? Thanks for your help!
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KaneSlavik

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You have to go through the options until you get to a live person.

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