Can't register to Self Serve

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  • Updated 4 years ago
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I just signed up to Koodo and I'm trying to get my self-service account up and running.. It recognizes my name and number but not my account number and postal code. Would it have anything to do with me calling because they made a mistake in my account with my phone number and I called to have it fixed? Thanks !
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David Nam

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Posted 4 years ago

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Daniel Kim, Mobile Master

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I would try calling customer service
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337 OR 611* from your koodo phone.
Hours of Operation
Monday – Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Colin Wang

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will they charge $35 for the account set-up?
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David Nam

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They said they wouldn't.
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Colin Wang

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which options should i pick once im on their support line?
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Zaphod Beeblebrox

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Option 5 for Customer Care or option 6 for Tech Support. Either one will be able to help you.

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