cant recieve bbm or emails unless i am using wifi

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i have a blackberry curve and can only recieve my emails or bbms when i am using wifi. What can i do so i dont have to reset my phone everytime i leave my house?
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Leanne Williams

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Posted 5 years ago

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mattjs

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Do you have a blackberry specific plan? Is this a Koodo phone? Have you tried logging into https://koodomobile.blackberry.com/ and resending service books? Do you have network data disabled?

Tell us a little more details if you can....
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Leanne Williams

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This is a koodo phone and a i have a data plan. We checked the network data and was on.
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mattjs

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Try going to https://koodomobile.blackberry.com/ and on the right menu at the bottom is an option to resend service books.

In options > advanced options > TCPIP > are APN settings enabled? What's showing there?

Also, you can try doing Options > Device > Advanced System Settings > Host Routing Table > Click your blackberry key > Register now.
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Yannick

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Hi Leanne, you should also make sure that you have the BlackBerry version of your plan. You can check via Self Serve and it indicate BB next to the plan's name. If there is none, that would explain why it doesn't work.

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