Can't Receive Picture Texts

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  • Updated 4 years ago
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Hello. Myself and my daughter recently became Koodo customers. She cannot receive or send picture text messages. I believe she needs to adjust some settings in her phone. i.e.: APN, Proxy, etc. Could you please tell me what her phone settings should be? Thank You.
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flyersfan

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Posted 4 years ago

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Daniel Kim, Mobile Master

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check this link for APN http://mobilemasters.koodomobile.com/...
Also make sure you have data on, you need data to send and receive mms
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Itzel Symonds

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Does that mean I'm going to get charged a days fee every time I wasn't to check a text? I've also turned it on and still can't see the texts, it just says 'downloading'
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Daniel Kim, Mobile Master

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You'll only be charged for data, if other apps use it while it's turned on. You can do a quick google search to find out how to prevent background apps from using your data. If it says downloading that usually means it's working. Try rebooting your phone.
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flyersfan

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Thanks for the info. The android app worked like a charm!! I was pleasantly surprised. Thank you very much.

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