Cant receive calls

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  • Updated 5 years ago
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I am unable to receive calls on my phone, but I can call out. Is there an issue with my plan?
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Amanda Walters

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Posted 5 years ago

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Sophia, Mobile Master

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No, it's not your plan, Amanda, there is a national outage. It's being worked on, so stay tuned for more information...
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Nabil, Employee

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Hey Amanda,

The issue is now fixed. Could you please remove/reinsert the SIM card as well as the battery (if applicable) : it refreshes the phone system.

If no change, could you give us a call by dialing 1-866-995-6636 (option #6) from a land line.

Thank you for your patience and your understanding.

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