Can't receive any text messages

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  • Updated 5 years ago
  • Answered
I've been with koodo for over a year now, and for the last couple of days I haven't been able to revive any texts. I can send texts and people will get it, but I can't receive anything. I also haven't been able to successfully send any picture messages. I have both unlimited Canada-wide texting and picture messaging. Please help thanks!
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Sameen Kaviani

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Posted 5 years ago

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John Burke, Mobile Master

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Just to be sure:
-You've paid your bill?
-You're not on a Spending Cap?
-You've rebooted your device?
-You've removed the battery (if your device has a removable battery)?
-You've reset the APN (if an Android device)?
-Are you able to place / receive calls?
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Remove the battery and SIM card, wait 30 seconds, then put it back together. Doing this fixes 95% of most problems.

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