Can't Play Videos

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Sometimes, when trying to download a video/podcast, either from an e-mail or from a website/youTube, after the loading icon runs for a while, a message pops up saying "sorry, this video can't be played", with no explanation or options. What is going on here?
Photo of Katie Nolan

Katie Nolan

  • 70 Points

Posted 5 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Sometimes some videos need a special file "codec" in order to be decoded to play. Since that's not the case with YouTube, it could be that the signal is getting lost / dropped while you're downloading.

Since you're running android I recommend ditching the default player and grabbing MX player from the Play Market.

Even if the codec thing isn't the answer MX player still might be a better experience all around for you.

This conversation is no longer open for comments or replies.