can't pay if i cant add a credit card.

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  • Updated 5 years ago
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problems with credit card on my account since i bought a new sim card.
my credit card was not allowing me to top-up, so i deleted it to try to re-add it... i am unable to re-add the card so i tried adding another card without luck. is this a known issue?
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Ricky levesque

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Posted 5 years ago

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Rocky Balboa

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Call in to prepaid customer care and they will let you know. Eighther a system issue or they may need to Register your credit card again so you can use it to top up.
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Ricky levesque

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just got off the phone with a koodo rep. He said i would have to buy a voucher to keep my account active until they can fix the problem. sounded like a system/account issue since 2 different cards don't work.
Thanks for the reply Rocky
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Rocky Balboa

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Remember I'm the Italian Stallion and I am here to assist witht he best of my ability! :) Glad i could help
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Chris

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This is not surprising at all! Take a look at this mega thread on Koodo's credit card billing system.

http://community.koodomobile.com/kood...

Because Koodo's system is "special", you now get to wait 2 weeks for the lock on your account to turn off.

Good luck!

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