Can't make any calls

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  • Question
  • Updated 4 years ago
  • Answered
I keep getting a "not registered on network
" message whenever I try to make a call...
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Geneviève Aubé

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Posted 4 years ago

  • 1
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Timo Tuokkola, Mobile Master

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There's definitely something going on right now, but there have been no announcements as to the scale yet. There's at least a 15-20 minute wait for tech support at the moment. I'll try to post updates as tech finds out more, but I'm not going to have a lot of spare time between calls today.
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Rocky Balboa

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There is an outage right now. Koodo customers cannot make outgoing calls to any cell phone #. We're aware of issue and we're working on it. No estimated time of repair.
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Timo Tuokkola, Mobile Master

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Might be able to call other Koodo numbers, but at the moment calling seems to be down to non koodo numbers over most of the network.
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Timo Tuokkola, Mobile Master

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Just got official notification, it's a national outage.
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Nabil, Employee

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Hey Geneviève,

The issue is now fixed.

Remove/reinsert the battery (if possible) as well as the SIM card please and everything will be fine.

Thank you

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