Can't make a self serve account just keep putting me at change your account info

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  • Updated 5 years ago
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Created a self serve account, login just keeps me at change account info, like email address and such, can't access self serve to view account details
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Peter J Harder

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Posted 5 years ago

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Camilo_A

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Hi Peter... If you provided an e-mail address at the moment of the activation, then the system automatically sent you an e-mail to create your Self Service account and the system is waiting a validation from that e-mail to complete the registration... So what you would have to do is call Customer Service and they will re-send the e-mail so you can follow the instructions and compete your registration...
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PZABOY

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Some times is takes a day or two until the system registers you, but wait until you receive an e-mail in order to activate your self serve account :)
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Donna Colangelo

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I have the e-mail and click on it but keep getting a message that the site is having technical difficulties.
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Timo Tuokkola, Mobile Master

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What browser are you using? The site works best with explorer and firefox. It has issues with safari and chrome.
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Donna Colangelo

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Internet Explorer. It is now 5 in the afternoon and have been trying since around 1. I can manage to reach you without a problem why should this be any different?
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Mayumi, Mobile Master

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Then you might better call Koodo at 1-866-995-6636 From any phone.
Option 5 for customer service
Option 6 for technical support
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Peter J Harder

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Got fixed up, never got sent an email from Koodo, simple phone call and were good.
Thanks All
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Mayumi, Mobile Master

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Glad to hear that :)

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