Cant login to koodo selfserve on phone

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  • Updated 2 years ago
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I cant login to koodo selfserve on my phone - but I can log in fine on my PC
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David Lai

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Posted 5 years ago

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Myke

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It's probably because the password isn't being entered correctly.
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Zaphod Beeblebrox

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What error do you get using the app?
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Rocky Balboa

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If the issue still persists you can try uninstalling and reinstalling the app.
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David Lai

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Hi - thanks for the help. It turns out that because I'm a PREPAID customer, the mobile self-serve app wont work for me - only the web-based self-serve works for PREPAID. Koodo: you guys need to fix this or at least warn users that the app is not for PREPAID.
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Dan Lacelle

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here it is 3 yrs later and it's still the same issue!

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