cant log into koodo self serve app

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

I cant log into my koodo self serve app. I can log into my account perfectly fine on the computer but not on my android. Ive tried uninstalling it and reinstalling it and that doesnt work. Any ideas on what to do?
Photo of Medina Empey

Medina Empey

  • 110 Points 100 badge 2x thumb
  • annoyed

Posted 5 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,898 Points 100k badge 2x thumb
If your on prepaid the app won't work it's only for postpaid customers. Other than that just double check your email and password your entering because it's working fine I just tried it.
Photo of Medina Empey

Medina Empey

  • 110 Points 100 badge 2x thumb
Im not prepaid... im postpaid... hmmm oh darn. The popup just says "we are unable to process this request please try again later" so I dont know...
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,898 Points 100k badge 2x thumb
That's weird especially since you've already uninstalled & reinstalled the app ;-)
Make sure you have data enabled or are connected to a wifi connection but other than that I don't understand why it isn't working.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
I've encountered a similar problem before. I'd advise you to uninstall, and then re-install the app.
Photo of Medina Empey

Medina Empey

  • 110 Points 100 badge 2x thumb
ya i might just reset my phone back to factory default when im in wifi and have backed everything up because i would love to be able to look at my usage and plan when need be... the online site wont let me do much other than log in to my account and change my settings and stuff so...
Photo of Jason Brown

Jason Brown

  • 60 Points
That is my same situation. App gives me the "we are unable to process this request please try again later".

Also, when i log into the website self serve. I only have the options to change email address and password....doesnt seem to be the only options we should see.
Photo of Zaphod Beeblebrox

Zaphod Beeblebrox

  • 50,808 Points 50k badge 2x thumb
Jason, for that issue, call Koodo and they will need to set up a new profile. Somehow the account was set up as the account manager instead of account owner. Easy fix. It should take about 5 minutes tops.
Photo of 5s

5s

  • 7,186 Points 5k badge 2x thumb
so here we are 5 months later and same old, same old. cant log into self serve to check useages, via computer OR phone app, because its " a weekend. " in Ontario

This conversation is no longer open for comments or replies.