Can't log into Account

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  • Updated 3 years ago
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Why can't I log into my Koodo Account on the website?
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Joseph Hammond

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Posted 4 years ago

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Paul Deschamps, Mobile Master

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What exactly is going wrong, where are things going wrong?
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Yannick

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Hi Joseph, if you are still experiencing difficulties with your Self Serve account, simply give us a call at *611 from your cell or 1-866-995-6636 from another phone. We'll be able to help you out :) Thank you!

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That's not true, I called and it doesn't even give you an option to report an account that's been frozen/you can't log into. What option do I pick?
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Yannick

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Hi Sara Ann, simply select option #5 after choosing the language and you'll be redirected to our Customer Service. On an additional note, this thread is over a year old. it's always better to create a new thread instead of reactivating an old one :) Thank you! 

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