Cant log in to account, not enough money?

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  • Updated 5 years ago
  • Answered
hey, i can't log into my prepaid account anymore, it sais " We have no record of an account matching the username or email address you have entered. Please re-enter your username or email address." when i try to reset my password.
Also i received a Text saying that i dont have enough money to renew my base plan even if i still got 15$ on there and picked the 15$ plan.
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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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Call customer service. No, you won't be charged.

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