Can't get my wifi up and running?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
So a few days ago I lost my phone, I put in a lost thing on the website making it unable to call/text, connect to wifi ect. I got it back, a fellow found it in a puddle slightly, took it home and took the battery out. It works fine for the most part, but I can't use my camera and wifi doesn't work. Basically I'll try and enable the wifi and nothing happens, eventually turns itself off and I can't scan or anything for routers. Has anyone ever had a problem similar to this?
Photo of Michael


  • 70 Points

Posted 4 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,250 Points 100k badge 2x thumb
Back up your data if you haven't already and do a factory reset of the phone from within the settings menu. After it reboots and restores your contacts then try using the phone before downloading any apps. During the initial signing in on the phone make sure to not check off the option to restore apps or it will download them immediately from the playstore.

So after your signed into the phone and restored your contacts then try using the things that are not working properly right now. If they still don't work properly then the water damaged the internals of the phone and will need to be repaired. If you choose to repair the phone instead of just getting a new one then you can bring it to koodo and have them send it away, they will contact you with a quote of how much the repair will cost and you will then have the option to either abort the repair or follow through

This conversation is no longer open for comments or replies.