cant get into my phone

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I forgot my password on my lock screen, so i go to " forgot my password" and i put in my email address, i've done this many times and i still cant get into my phone?
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Bessie McGinn

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  • confused

Posted 4 years ago

  • 1
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Daniel Kim, Mobile Master

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What phone? You may have to factory reset your device.
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Matthew Hill

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Please provide us with the type of phone you have, and we'll definitely be able to assist you :) Though, like Daniel stated, most of the time you do have to perform a factory reset to get through the lock screen.