Cant dial or text

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  • Updated 6 years ago
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My phone stopped working today. I can not receive or send texts (looks like they r sent but nobody receives them and i havent gotten one). I can call, it immediately,goes to callended when i dial. My gf has koodoo phone and lives 2 hours away and says she aint able to receive texts either.
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Shawn Moody

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Posted 6 years ago

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It appears Koodo Prepaid is experiencing issues across the board with texts/calls, and accounts in general. You can try contacting Customer Service, but I'm sitting at 1 hour+ on hold currently.
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David Pratt

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I hung up the phone after an hour and a half of being on hold. At least they play decent music while you wait.
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I would hope Koodo does something to make up for this, as it appears like mikeandjaimie noted, this is a fairly widespread network issue effecting a decent amount of people.
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Paul Deschamps, Mobile Master

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They may but I'm sure only for the ppl that call and have a ticket logged which is usually the case with every provider.
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Im in southwestern phone or text service for me either!!
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Hey everyone, our prepaid services are down and we are in the midst of trying to bring it back up. Thank you so much for your patience, we're doing everything we can to get everything up and running.

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