Can't change my plan, I want to take advantage of the current offers.

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  • Updated 5 years ago
  • Answered
I've been trying to use the self serve portion of the site for a week. Every time I go to the plan tab I see "Sorry, there was an unexpected error. Please try again later." Followed by a number in brackets that changes every time. I decided to just call customer support today to change it because the self serve change is clearly not working. She couldn't change it either! I was told to wait and call back on Monday... What's going on? I've seen that other people have been able to switch just fine by calling :/.

Here is a screenshot of the error, in case someone is wondering: http://gyazo.com/d33f7fb6e3a97c9a5eb7...

Thanks.
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Cam MacPherson

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Posted 5 years ago

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Paul Deschamps, Mobile Master

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Try deleting your browser cookies, history & cache as well as make sure your Browser is set to accept cookies. Koodo's site is optimized for the newest version of Firefox & Internet Explorer so make sure your using on of those browsers.
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Cam MacPherson

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I tried all of this with a lot of hope, since I wasn't using either of these browsers. Unfortunately I'm still having the same issue. Thanks for the suggestions!

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