cant change my mailing address on koodo.com profile

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  • Updated 5 years ago
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hi, my mailing address is wrong on my dodo profile.
I've tried changing it but it wont let me.
Because of this my credit card payment will not go through.
Any ideas
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D'Artagnan Smith

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Posted 5 years ago

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Dennis, Mobile Master

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Your address wont be on the My Profile area on self serve. You have to go to the Billing Tab then Mailing Address

If you cant change your address on your self serve then give customer service a call. *611 on your cell or 1-866-995-6636

Since you are unable to change it on self serve, there will be no charge
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D'Artagnan Smith

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Hi Sinned
Yes this is exactly what I did.
But the computer changes back to incorrect street number when i press confirm
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John Burke, Mobile Master

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If you're unable to change it successfully online, call *611 & calmly explain the situation. The Koodo rep should then be able to help you complete the process.
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Dennis, Mobile Master

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+1

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