cant call out on my phone.

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  • Updated 5 years ago
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i just put $50 on my prepaid phone and its not due until the 30th. i have the $50 base plan but its not letting me call out. can anyone help with this?
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Tara Peach

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Posted 5 years ago

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Paul Deschamps, Mobile Master

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Try while the device is on pulling out the battery and SIM Card for a minute or so then replace them and turn on and try again. Z
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Tara Peach

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I tried that and still nothing. When i try and call it says i need an active booster. But my base plan gives me unlimited local calling. This is very frustrating.
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Sophia, Mobile Master

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Oh something must definitely be wrong, Tara. You're best off to call Koodo (*611) and ask them if your base plan is active!

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