Cant call family member

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Everytime i try to call my dad , my phone will dial for a bit then just cancel the call same thing with his. We are both with koodo, he has a samsung galaxy s3 and i have the samsung galaxy s4. i have tried taking out the battery and sim card for both still wont work
Photo of Eddie Butros

Eddie Butros

  • 80 Points 75 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
There is an outage right now. Koodo customers cannot make outgoing calls to any cell phone #. We're aware of issue and we're working on it. No estimated time of repair.
Photo of Nabil

Nabil, Employee

  • 6,560 Points 5k badge 2x thumb
Hey Eddie,

The issue is now fixed. You should remove/reinsert the SIM card as well as the battery (if applicable) : it refreshes the phone system.

If no change, give a call to our techs by dialing 1-866-995-6636 (option #6) from a land line.

Thank you

________________________
If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.