Cant call family member

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  • Updated 4 years ago
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Everytime i try to call my dad , my phone will dial for a bit then just cancel the call same thing with his. We are both with koodo, he has a samsung galaxy s3 and i have the samsung galaxy s4. i have tried taking out the battery and sim card for both still wont work
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Eddie Butros

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Posted 4 years ago

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Rocky Balboa

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There is an outage right now. Koodo customers cannot make outgoing calls to any cell phone #. We're aware of issue and we're working on it. No estimated time of repair.
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Nabil, Employee

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Hey Eddie,

The issue is now fixed. You should remove/reinsert the SIM card as well as the battery (if applicable) : it refreshes the phone system.

If no change, give a call to our techs by dialing 1-866-995-6636 (option #6) from a land line.

Thank you

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