cant call cell from home phone

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i cant call either of our koodo cells from my rogers home phone whether we are in the house or another city. home phone can call any other numbers. msg is something like the call cannot be connected. its not a long distance issue. makes no sense to me. any ideas?
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Chris Wyatt

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Chris, sorry you're having troubles! Just to help the gurus troubleshoot, a few questions :)
Can you call the Koodo cells from no other phone either, or jut not from the Rogers line?
Does it matter in which location the koodo cells are? (eg can't connect while you're at home, but can when elsewhere)
When did your problem start?

You might end up having to call Koodo in the end, but in the meantime we might be able to pinpoint the issue :D
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Were you been able to call your Koodo number before from your rogers line, if yes like Sophia pointed it out, you'll have to call koodo *611 option 6, you may also be sure that you don't have an issue with your roger line, better call Rogers before calling Koodo in case.
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Chris Wyatt

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One of the cells is new but the other we could definitely call before from the home phone. The cells are working fine ie. can call to each other, can call out , can accept calls in from anywhere but our home phone. I would suspect Rogers BUT its odd that it is to BOTH cell phones. It seems like a network interaction issue in which both parties usually say to contact the other. I have worked in IT for over 15 years so I've seen this before. I will try Rogers first when I get home this evening. The common denominator is they are both with Koodo and both have the newer 909 exchange. It started after I added the second phone which has me wondering if there was an error made with the account change.

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