can't answer incoming calls

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Photo of Rosemarie R Ramsingh

Posted 4 years ago

  • 2
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
What phone do you have?make and model?
Samsung galaxy s III
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Have you restarted the phone?

Did you recently update the devices firmware?
No
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Restart the phone

Goto settings..about

Scan for updates

Try again
Thanks Chad worked! U rock. Have a good one.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Wait what did you do that worked? Let us know so if someone else has the problem they'll know what to do!
The phone rings but then nothing happens a green phone symbol joined to red phone signal tap green and red and nothing happens
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Maybe someone more familiar with the S3 will chime in but I believe you have to drag the green phone towards a phone symbol or the word "answer"
Photo of rikkster

rikkster, Mobile Master

  • 67,104 Points 50k badge 2x thumb
Found this in the S3's user manual. (Click on image to enlarge).

This conversation is no longer open for comments or replies.