Can't access my voicemail on my Galaxy Ace after changing phone number!

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  • Updated 4 years ago
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Hi I recently moved and as a result I had to change my whole phone number. Ever since I changed my number I can't access my voicemail and it keeps telling me "thank you for using Telus voice messaging system, when I'm with Koodo.

I know Koodo is affiliated with Telus but I still shouldn't be hearing that or having problems. Please answer ASAP as I am trying to get a job and can't due to this problem. Thanks in advance. P.S I believe my phone is a Galaxy Ace 1 I bought it in May 2012 so I've had it for 2 years now.
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Stephanie Fahey

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Posted 4 years ago

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Timo Tuokkola, Mobile Master

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You'll need to contact tech support for help with this one. This issue requires access to internal systems we don't have access to.

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