Can't access my bill from the self serve app

  • 2
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

Photo of Jason Johnson

Jason Johnson

  • 80 Points 75 badge 2x thumb

Posted 5 years ago

  • 2
Photo of MatB

MatB

  • 32,458 Points 20k badge 2x thumb
Can you access it using your PC?, if you cannot access it using Mobile self serve app then try it on PC.
Photo of Yannick

Yannick

  • 43,998 Points 20k badge 2x thumb
Hi Jason, if you still have difficulties with the Mobile Self Serve app, uninstall it and install again. Note that it can only work if you have a regular Self Serve account (on a computer). If it still doesn’t work, give us a call at 1-866-995-6636 from a landline, option #6, and we’ll have a look into it.

________________________
If you see a good answer, give it a star.
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
Also, the mobile app sometimes won't work over a WiFi connection. If you have a data plan, try checking it over your mobile data connection.

This conversation is no longer open for comments or replies.