Can't access e-bill or phone plan status.

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I can't access my e-bill or my plan info on my account self serve please help, When I registered they never requested my account number which I believe is the core of the problem. All I can do is modify my account security detail. Also the mobile website keeps redirecting everything i do on my phone back to the home page.
Photo of Simon Levasseur

Simon Levasseur

  • 70 Points

Posted 4 years ago

  • 1
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
Hey Simon, I'd suggest calling Koodo at *611 form your Koodo phone and they can help properly set up your self-serve account and/or fix any mistakes that you may have done during the registration process :)
Photo of Dennis

Dennis, Mobile Master

  • 195,900 Points 100k badge 2x thumb
Give Koodo a call (*611) on your Koodo cell (it's free) and they can fix your self serve account.

This conversation is no longer open for comments or replies.