can't use Internet on WiFi or data

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  • Question
  • Updated 3 years ago
  • Answered
My bf had gotten a replacement phone a few weeks ago but in the last few days he hasn't not been able to use his Internet on WiFi or use his own data. says to check his connection.
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Capt'n Kim

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Posted 3 years ago

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Vanessa

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Have you tried restarting the phone? Just turn off the phone for a few seconds and turn it back on. Once turned on, the phone will search for network. If that doesn't work, just call customer service to check the signal and set the settings of the phone with the Koodo network. You can also check the Access Point Names (APN) settings by following these steps:
  • Tap Settings.
  • Tap Wireless & Networks.
  • Tap Mobile Networks.
  • Tap Access Point Names.
Make sure that you see it like this: 

Name              Koodo

APN                sp.koodo.com

MMSC            http://aliasredirect.net/proxy/koodo/mmsc

MMSC proxy   74.49.0.18

MMS port        80

MCC               302

MNC               220

The rest should be left blank

Hope it can fix your problem!

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Tayeb A, Employee

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Hey Kim,

Have you tried Vanessa's suggestions? If you still need help, please let us know the model of the replacement phone so that we can assist you further.

Thank you! 

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