Can't text with Rogers and Virgin customers

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  • Updated 3 years ago
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I got my sister to move to Koodo on Sunday with her own phone. She has informed me that she is not able to text people on the Rogers and Virgin (Bell) networks. She is able to text people on the TELUS network and is able to make voice calls. Any idea what the issue could be?
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Axim Axim

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Posted 3 years ago

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Sophia, Mobile Master

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Did she port in her number, Axim? That usually causes a bit of problems with texts for a few days... but it should be sorted really soon! If not, have her call Koodo (*611) to speed it up :)